Service Desk is a fee-based service that provides Level 1 technical support for front office, desktop and many IT-related issues via phone, chat and e-mail.
Yes we offer a white-label support option called Ingram Micro Service Desk. The reseller is responsible for the billing, support and the overall relationship with the end customer.ĭo you offer a white-label billing option or white-label support options? Is there a fee or different participation requirements for partners to use a white-label version? Ingram is committed to the channel and our primary customer base of our reseller partners. What protections or assurances have you put in place to reassure the reseller that they own the customer relationship? No, Ingram Micro does not bill end customers for products and services, including CSP. But has a reseller substituted Microsoft owning the customer billing for you, the CSP distribution partner, owning the customer billing? One of the attractions of the CSP program is that Microsoft does not own the customer billing. There is no additional cost to an Ingram Micro partner to participate in the Elevate program.
0 kommentar(er)
